Careers in customer care
When we invest in you, and you invest in us, great things can happen.
Principal cares deeply about investing in strong relationships with the customers we serve. Our customer care teams are uniquely empowered to make a difference in our customers’ lives by helping them solve problems, resolve issues, and build financial confidence.
Principal is also committed to its team members and their careers—investing in skill-building, learning, and mobility across the organization
“Our work to increase diversity and inclusion across our organization continues to drive meaningful outcomes, and that only encourages us to do more. As the needs of our global workforce change, we’re committed to ensuring that we evolve and adapt.”
AMY FRIEDRICH
President of Benefits & Protection
Common customer care roles at Principal
Customer experience specialist/bilingual customer experience specialist (engagement centers)
Handle complex inquiries from customers. Apply service skills and product/procedural knowledge to provide exceptional customer experiences and meet business objectives.
Client service associate
Establish and maintain effective relationships with retirement plan clients to ensure profitability for all stakeholders. Partner with retirement plan service representatives and marketers to enhance customer relationships.
Claims analyst
Review, analyze, and make appropriate and accurate decisions on life and/or disability claims in accordance with policy and state/federal law and regulations.
Why Principal?
Considerations for customer care candidates:
A foot in the door
Many of these roles are good entry points for what can be a lasting career. Other areas of the organization tend to recruit from them.
An opportunity to learn
Many of these roles offer a fantastic opportunity to learn about our products, services, and the customers we serve.
Training and skill development
These roles invest heavily in training and skill development— especially within the first 60 to 90 days.
Purpose-driven work
These roles are the front lines of interacting with our customers and providing meaningful impact in their lives. Our engagement centers aren’t calling individuals to collect on delinquent payments. Rather they’re helping customers, whether it’s through retirement product education or navigating a tough life moment.
Hear from our customer care team
“I’m not treated like a number here. The department leads, my teammates, and my manager all care about me as a person and foster a supportive workplace culture.”
Patrick JacobsonSenior life and disability claims analyst
“What stands out to me is all the benefits in place that support employees and their work-life balance: schedule flexibility, the amount of time off given, and the ability to work hybrid.”
Audrey Rieck Life and disability claims analyst
“I’ve had great mentors at Principal and have, in turn, mentored many others. You know from day one that someone is here for you.”
Kyle Duff Client service manager
Recent customer care job openings
Search all openingsPrincipal® is an Affirmative Action and Equal Opportunity Employer and an E-Verify participant. All qualified applicants will receive consideration for employment without regard to age, race, color, religion or religious creed, sex, gender, gender identity, gender expression, pregnancy, national origin, ancestry, citizenship status, mental or physical disability, medical condition, genetic information or characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, or any other characteristic protected by law. We also prohibit harassment on these bases.
Know your rights: Workplace discrimination is illegal (dol.gov)
Please note that applying for a position outside of your current employment location does not guarantee transfer of employment to a new location (even within the same country).
If at any stage of the employment application process you need a reasonable accommodation due to a disability, contact Human Resources at MyHR@principal.com or 1.866.524.6947. Read our employment policies for more information.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
You can find our U.S. workforce privacy notice here.